Expériences professionnelles
Software engineer
Expertflow - livechat, video, callcenter SW , Lahore - CDI
De Février 2024 à Aujourd'hui
● Delivered AI contact center solutions end-to-end, from initial build through go-live, for the Central Bank of Kenya (CBK), PITC, ZONG, and PTCL.
● Built JavaScript CTI connectors for Cisco Finesse integrating Salesforce, HubSpot, ServiceNow, and MS Dynamics auto-populates customer records on incoming calls and enables click-to-dial, removing ~8 minutes of manual data.
● Cut CRM integration delivery time 80% by engineering a reusable connector configuration layer (from ~3 weeks to under 4 days per client).
● Containerized all CTI services with Docker + Kubernetes, cutting unplanned downtime ~40% and enabling zero-downtime rolling deployments.
● Reduced integration failure rate from ~12% to under 2% by implementing JWT authentication, strict input validation, and structured error handling across Express.js APIs.
● Independently designed and built AI-driven projects, including RAG-based document query systems and intent-driven automation, applying LLM orchestration to conversational AI workflows.
Front-end developer lead
Zarraud Group , Dubai - CDI
De Mai 2025 à Juin 2026
● Architected the entire Next.js + React codebase Payon.app from scratch for a multi-portal food ordering platform, building a shared component library of 40+ reusable components across 3 portals.
● Cut real-time order-status latency 90% (from ~4s to under 400ms) by replacing polling with a WebSocket + React Query pipeline.
● Architected a 6-role permission system with route-level guards, eliminating an entire class of unauthorized-access vulnerabilities.
● Cut staging bug-escape rate 60% in 6 weeks by introducing PR-based code review and ESLint standards.
● Led and mentored a team of frontend developers, consistently improving team velocity and code quality
Parcours officiels
Langues
Anglais - Avancé
Ourdou - Courant / Langue maternelle
Français - Notions
Compétences
Centres d'intérêt
- Web Development
- Software Engineering
- AI
- Automation
- Agentic AI
- Sports
- Languages
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